SB 838

relating to requirements for subscription service contracts;
BE IT ENACTED BY THE LEGISLATURE OF THE STATE OF TEXAS:
SECTION 1.  Title 12, Business & Commerce Code, is amended by
adding Chapter 611 to read as follows:
CHAPTER 611. SUBSCRIPTION SERVICE CONTRACTS
Sec. 611.001.  DEFINITIONS.  In this chapter:
(1)  "Automatic renewal clause" means a provision of a
contract that extends the term of or renews a contract for a period
of at least one month if the consumer does not take a specified
(2)  "Consumer" means a person who acquires goods or
services for personal, family, or household purposes.
(3)  "Service provider" means a business that provides
(4)  "Subscription service" means a service provided by
a service provider to a consumer under a contract that:
(A)  has an automatic renewal clause; or
(B)  continues indefinitely until canceled by a
Sec. 611.002.  APPLICABILITY OF CHAPTER.  This chapter does
(1)  an offering or contract of insurance; or
(2)  evidence of coverage under Chapter 843, Insurance
Sec. 611.003.  NOTICE REQUIREMENTS FOR SUBSCRIPTION SERVICE
CONTRACTS.  (a)  If a service provider and a consumer enter into a
contract for a subscription service, the service provider shall:
(1)  at the time the service provider enters into the
contract with the consumer, clearly and conspicuously disclose to
the consumer the nature of the contract;
(2)  in the disclosure required under Subdivision (1)
or in a retainable confirmation sent to the consumer not later than
the fifth day after the date the service provider enters into the
contract with the consumer, clearly and conspicuously disclose to
the consumer the procedure for canceling the contract; and
(3)  if the contract has a term of 12 months or more and
automatically renews for a term of more than one month, give the
consumer additional written notice of the automatic renewal and the
procedure for canceling the contract not earlier than the 90th day
and not later than the 15th day before the date the contract is set
(b)  A service provider may provide the written notice
required under Subsection (a)(3):
(1)  by regular mail or certified mail;
(2)  on an invoice delivered to the consumer; or
(3)  by written electronic communication, including
electronic mail, if agreed to by the consumer.
(c)  Notice provided under Subsection (b) must be clear and
conspicuous.  For purposes of Subsection (b)(1), the service
provider may assume that written notice sent by regular mail is
received by the consumer on the third business day after the date
the notice is deposited in the mail.
Sec. 611.004.  METHOD OF CANCELLATION.  (a)  Subject to
Subsections (b) and (c), a service provider shall provide a
consumer with multiple methods for canceling a contract for a
subscription service, which may include cancellation by:
(1)  toll-free telephone number;
(3)  mailing address, if the service provider bills the
(4)  any other cost-effective, timely, and easy-to-use
(b)  A service provider shall allow a consumer to cancel a
contract for a subscription service by using the same method the
consumer used to enter into the contract, including allowing
cancellation online, by mail, or by telephone.  A consumer who
enters into a contract online must be able to cancel the contract
(c)  If a subscription service contract is not entered into
electronically, the service provider shall allow the consumer to
Sec. 611.005.  DECEPTIVE TRADE PRACTICE.  Except as provided
by Section 611.006, a violation of this chapter is a false,
misleading, or deceptive act or practice under Subchapter E,
Chapter 17, and is actionable under that subchapter.
Sec. 611.006.  NO PRIVATE CAUSE OF ACTION.  A private cause
of action for a violation of this chapter may not be brought under
this chapter or under Subchapter E, Chapter 17.
Sec. 611.007.  OPPORTUNITY TO CURE.  (a)  Before the attorney
general may bring an action against a service provider under
Section 611.008 for an initial violation of this chapter, the
attorney general, on behalf of a consumer, must provide written
notice to the service provider identifying the specific provisions
of this chapter that the service provider allegedly violated.
(b)  Not later than the 30th day after the date the notice
required by Subsection (a) was received by the service provider,
(1)  cure each violation alleged in the notice; and
(2)  provide a written statement to the attorney
(A)  each violation alleged in the notice has been
(B)  no further violation of this chapter will
Sec. 611.008.  CIVIL PENALTY; REMEDIES.  (a)  A service
provider who violates this chapter is liable to this state for a
civil penalty of not more than $2,000 for each violation for each
month the violation continues if the service provider:
(1)  fails to cure the violation as provided by Section
(2)  commits the violation after curing an initial
violation and providing a written statement to the attorney general
(b)  The attorney general may bring an action to:
(1)  recover the civil penalty imposed under this
(2)  obtain a temporary or permanent injunction to
(3)  seek restitution for consumers who are residents
of this state and who incurred damages as a direct result of the
(c)  An action under this section may be brought in a
(2)  a county in which any part of the violation occurs.
Sec. 611.009.  CONSUMER'S OBLIGATIONS UNDER CONTRACT NOT
AFFECTED. Nothing in this chapter relieves a consumer of the
consumer's duties under a contract before the date the contract is
SECTION 2.  Chapter 611, Business & Commerce Code, as added
by this Act, applies only to a contract entered into or renewed on
or after the effective date of this Act.
SECTION 3.  This Act takes effect September 1, 2025.