SB 1917

relating to motor vehicle franchised dealers and the reimbursement
of motor vehicle franchised dealers by manufacturers and
distributors for warranty, recall, over-the-air, and preparation
BE IT ENACTED BY THE LEGISLATURE OF THE STATE OF TEXAS:
SECTION 1.  Subchapter I, Chapter 2301, Occupations Code, is
SUBCHAPTER I.  [WARRANTIES:] REIMBURSEMENT OF DEALER
Sec. 2301.4001.  DEFINITIONS.  In this subchapter:
(1)  "Goodwill repair" means a repair made by a seller
for no charge that the  seller is not obligated to make.
(A)  any component, electric vehicle battery,
engine, equipment, fixture, good, part assembly, software, or
transmission for a motor vehicle; and
(B)  a replacement for a part listed in Paragraph
(3)  "Routine maintenance" includes replacement of a
belt, bolt, brake pad, bulb, fastener, filter, fluid, internal
combustion engine vehicle battery, nut, rotor, or wiper blade, and
any other repair or service described as vehicle maintenance in the
owner information booklet or similar document provided to the
vehicle owner by the manufacturer or distributor.
Sec. 2301.401.  WARRANTY, RECALL, PREPARATION, AND DELIVERY
REQUIREMENTS.  (a)  On request, a manufacturer or distributor shall
provide to the department a copy of the current requirements the
manufacturer or distributor imposes on its dealers with respect to
(1)  duties under the manufacturer's or distributor's
warranty and under a manufacturer's or distributor's recall; and
(2)  vehicle preparation and delivery obligations.
(b)  Warranty, recall, or preparation and delivery
requirements placed on a dealer by a manufacturer or distributor
are not enforceable unless the requirements are reasonable.
Sec. 2301.402.  RATE OF COMPENSATION.  (a)  A manufacturer or
distributor shall fairly and adequately compensate its dealers for
warranty, recall, over-the-air, and preparation and delivery work.
(b)  A manufacturer or distributor may not pay or reimburse a
dealer an amount of money for warranty, recall, over-the-air, and
preparation and delivery work that is less than the amount the
dealer charges a retail customer for similar [nonwarranty] work.
(c)  In computing the amount of money a dealer charges a
retail customer under Subsection (b) for labor, the manufacturer or
distributor shall use the formula, of the following formulas, that
produces the fewest number of repair orders [the greater of]:
(1)  the average labor rate charged during the
preceding six months by the dealer on 100 sequential [nonwarranty]
repair orders paid in part by a retail customer, exclusive of:
(B)  tire, wheel, or wheel alignment;
(C)  discounts to state agencies, insurers, or
warranty or service contract providers;
(G)  a manufacturer's or distributor's promotion
(H)  repairs to a vehicle owned by the dealer, an
affiliate of the dealer, or an employee of either the dealer or
(2)  the average labor rate charged for 90 consecutive
days during the preceding six months by the dealer for
[nonwarranty] repairs paid in part by a retail customer, exclusive
(B)  tire, wheel, or wheel alignment;
(C)  discounts to state agencies, insurers, or
warranty or service contract providers;
(G)  a manufacturer's or distributor's promotion
(H)  repairs to a vehicle owned by the dealer, an
affiliate of the dealer, or an employee of either the dealer or
(d)  The average labor rate under Subsection (c) is
determined by dividing the total charges for labor submitted by the
total number of hours charged for the repairs.
(e)  In computing the amount of money a dealer charges a
retail customer under Subsection (b) for parts, the manufacturer or
distributor shall use the formula, of the following formulas, that
produces the fewest number of repair orders:
(1)  the average parts markup charged during the
preceding six months by the dealer on 100 sequential repair orders
paid in part by a retail customer, exclusive of:
(B)  tire, wheel, or wheel alignment;
(C)  discounts to state agencies, insurers, or
warranty or service contract providers;
(G)  a manufacturer's or distributor's promotion
(H)  repairs to a vehicle owned by the dealer, an
affiliate of the dealer, or an employee of either the dealer or
(2)  the average parts markup charged for 90
consecutive days during the preceding six months by the dealer for
repairs paid in part by a retail customer, exclusive of:
(B)  tire, wheel, or wheel alignment;
(C)  discounts to state agencies, insurers, or
warranty or service contract providers;
(G)  a manufacturer's or distributor's promotion
(H)  repairs to a vehicle owned by the dealer, an
affiliate of the dealer, or an employee of either the dealer or
(f)  The average parts markup for Subsection (e) is
determined by dividing the total charges for parts submitted by the
total cost of the parts for which charges are submitted.
(g)  If a manufacturer or distributor supplies a part to a
dealer at no cost or at a reduced cost for use in a repair, the
manufacturer or distributor shall compensate the dealer for the
dealer's cost for the part, if any, plus an amount equal to the
dealer's prevailing retail parts markup, multiplied by the fair
(h)  For purposes of Subsection (g), the fair wholesale value
(1)  the amount the dealer paid for the part or a
substantially identical part if presently owned by the dealer;
(2)  the cost of the part as shown in the current price
schedule of the manufacturer or distributor or in a price schedule
issued by the manufacturer or distributor in the 24 months
preceding the date of performance of the repair; or
(3)  the cost of a substantially identical part shown
in the current price schedule of the manufacturer or distributor or
in a price schedule issued by the manufacturer or distributor in the
24 months preceding the date of performance of the repair.
(i)  A manufacturer or distributor shall compensate a dealer
in accordance with this subchapter if:
(1)  a customer, manufacturer, distributor, or
third-party requests or seeks assistance from the dealer for an
over-the-air or remote installation, change, repair, update, or
amendment to any part, system, accessory, or function; or
(2)  the dealer performs an over-the-air or remote
installation, change, repair, update, or amendment to any part,
system, accessory, or function.
Sec. 2301.403.  ADJUSTMENT OF RATE FOR WARRANTY WORK [LABOR
RATE].  (a)  A dealer may request an adjustment in the dealer's
warranty work [labor] rate.  The request must be sent to the
manufacturer or distributor by certified mail, return receipt
requested, to the address specifically designated by the
manufacturer or distributor for such purpose or electronically if
the manufacturer or distributor has an established portal
specifically designated for such purpose and the manufacturer or
distributor has given notice to the dealer of the designated
address or portal, as applicable.  The request [and] must state the
requested labor or parts rate and include information reasonably
necessary to enable the manufacturer or distributor to adequately
evaluate the request as provided by this subchapter.
(b)  Not later than the 60th day after the date of receipt of
a request under this section, the manufacturer or distributor shall
provide written notice to the requesting dealer of the approval,
reduction, claimed material inaccuracy, or disapproval of the
request.  If the manufacturer or distributor fails to respond
before the 60th day after the date the request is received, the
submitted rate shall take effect on the 60th day after the date the
manufacturer or distributor receives the request.  If the request
is disapproved, reduced, or claimed to be materially inaccurate,
the manufacturer or distributor shall state in writing the reasons
for the disapproval, reduction, or claimed material inaccuracy.
The stated reasons for disapproval, reduction, or claimed material
inaccuracy of the requested labor or parts rate must contain:
(1)  an explanation of the reasons the request is
disapproved, reduced, or claimed to be materially inaccurate;
(2)  evidence that substantiates each stated reason;
(3)  if a material inaccuracy is alleged, a copy of the
calculations used by the manufacturer or distributor demonstrating
(4)  a proposed adjusted labor or parts rate, as
(c)  A requesting dealer may file a protest with the board if
the manufacturer or distributor[:
[(1)]  disapproves or reduces a dealer's request or
claims the request is materially inaccurate[; or
[(2)  fails to respond within the time required by this
(d)  After a protest is filed, the board may uphold the
manufacturer's or distributor's decision only if the manufacturer
or distributor proves by clear and convincing [a preponderance of
the] evidence that the disapproval, reduction, or claimed material
inaccuracy of the request [or failure to respond] was reasonable.
(e)  If the board does not determine by clear and convincing
evidence that the disapproval, reduction, or claimed material
inaccuracy of the request [or failure to respond] was reasonable,
the board shall order the requested rate into effect as of the 60th
day after the receipt of the request by the manufacturer or
(f)  Except by agreement of the parties, a warranty labor
rate or warranty parts rate established under this subchapter may
not be adjusted more often than once a year.
Sec. 2301.404.  TIME FOR PAYMENT.  (a)  A manufacturer or
distributor shall pay a dealer's claim for reimbursement for
warranty [work], recall, over-the-air, or [dealer] preparation and
delivery work not later than the 30th day after the date of approval
(b)  A claim that is not disapproved before the 31st day
after the date of receipt is considered approved.
(c)  If a claim is disapproved, the manufacturer or
distributor shall provide the dealer written notice explaining [of]
the reasons for the disapproval.
Sec. 2301.405.  CHARGE BACK TO DEALER.  (a)  A manufacturer
or distributor may not charge back to a dealer money paid by the
manufacturer or distributor to satisfy a claim approved and paid
under this subchapter unless the manufacturer or distributor shows
(1)  the claim was false or fraudulent;
(2)  repair work was not properly performed or was
unnecessary to correct a defective condition; or
(3)  the dealer who made the claim failed to
substantiate the claim as provided by the manufacturer's or
distributor's requirements that were enforceable under Section
2301.401 at the time the claim was filed.
(b)  A manufacturer or distributor may not audit a claim
filed under this subchapter after the first anniversary of the date
the claim is submitted unless the manufacturer or distributor has
reasonable grounds to suspect that the claim was fraudulent.
Sec. 2301.406.  PROHIBITED REQUIREMENTS FOR PAYMENT.  (a)  A
manufacturer or distributor may not require, as a prerequisite to
the payment of a claim for reimbursement, that a dealer file a
statement of actual time spent in performance of labor, unless the
manufacturer or distributor intends to reimburse the dealer based
on the actual time spent on the repair in accordance with this
subchapter and the manufacturer or distributor has given timely
notice to the dealer that actual time is the basis for
(b)  A manufacturer or distributor may not recover or attempt
to recover any portion of the compensation due to a dealer for
warranty, recall, over-the-air, or preparation and delivery work by
reducing the amount due by a separate charge, surcharge, like
charge, other charge, supplemental charge, or a reduction in return
reserve allowance to the wholesale price paid by the dealer to the
manufacturer or distributor for any product, including motor
vehicles and parts.  A manufacturer or distributor may not add any
additional charge to a dealer for a service such as an information
system or for the dealer's obtaining technical information and
repair assistance from the manufacturer or distributor.  This
subsection does not prohibit a manufacturer or distributor from
increasing prices for a vehicle or part in the normal course of
(c)  A manufacturer or distributor may not establish or
implement a special part number for a part used in warranty, recall,
over-the-air, or preparation and delivery work if the result is
lower compensation to the dealer than as calculated under Section
2301.402.  This subsection does not prohibit a manufacturer or
distributor from establishing or implementing a special part number
for recall tracking if required by federal law.
(d)  Except as otherwise provided by this subsection,
compensation to a dealer for a part used in the performance of a
recall must be calculated using the price for the part listed in the
current parts catalog of the manufacturer or distributor or a parts
catalog issued by the manufacturer or distributor in the 24 months
preceding the date of the performance of the recall work, whichever
results in greater compensation to the dealer.  If the part,
irrespective of the part number, is in a dealer's current
inventory, the compensation to a dealer must be calculated using
the price for the part from the manufacturer's or distributor's
parts catalog at the time the part was purchased for the dealer's
SECTION 2.  The changes in law made by this Act apply only to
warranty, recall, over-the-air, or preparation and delivery work
under Subchapter I, Chapter 2301, Occupations Code, as amended by
this Act, that commences on or after the effective date of this Act.
Warranty, recall, over-the-air, or preparation and delivery work
that commences before the effective date of this Act is governed by
the law in effect on the date the work was commenced, and the former
law is continued in effect for that purpose.
SECTION 3.  This Act takes effect September 1, 2025.