SB 790

AN ACT relating to the procedure for resolving certain customer complaints

Senate Bill • Alvarado

Filed

Bill introduced by legislator

Committee

Hearing

Passed Cmte

Calendar

Passed

Sent

Enrolled

Governor

Signed

Filed

Bill introduced by legislator

In Committee

Hearing Scheduled

Passed Committee

Floor Calendar

Passed Chamber

Sent to Other Chamber

Passed Both Chambers

Sent to Governor

Signed into Law

89th Regular Session

Jan 14, 2025 - Jun 2, 2025 • Session ended

Awaiting Committee Assignment

Bill filed, pending referral to Senate committee

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Committee

Not yet assigned

Fiscal Note

Not available

What This Bill Does

relating to the procedure for resolving certain customer complaints

Subject Areas

Utilities--Water & Sewer PUBLIC UTILITY COMMISSION Utilities--General GRIEVANCE PROCEDURES WATER & SEWER SERVICE

Bill Text

relating to the procedure for resolving certain customer complaints
before the Public Utility Commission of Texas.
BE IT ENACTED BY THE LEGISLATURE OF THE STATE OF TEXAS:
SECTION 1.  Subchapter M, Chapter 13, Water Code, is amended
by adding Section 13.5051 to read as follows:
Sec. 13.5051.  SIMPLIFIED COMPLAINT PROCESS.  (a)  The
utility commission by rule may adopt a simplified procedure to
resolve a complaint by a tenant against an owner about a bill for
water or wastewater service brought under Section 13.503, 13.5031,
(b)  Chapter 2001, Government Code, does not apply to the
resolution of a complaint using a procedure described in Subsection
SECTION 2.  This Act takes effect immediately if it receives
a vote of two-thirds of all the members elected to each house, as
provided by Section 39, Article III, Texas Constitution.  If this
Act does not receive the vote necessary for immediate effect, this
Act takes effect September 1, 2025.

Bill History

filed

Bill filed: AN ACT relating to the procedure for resolving certain customer complaints

Nov 10, 2025

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